Complaints Management

Do you have any comments or complaints?

The Caisse’s goal is to ensure that effective communication channels exist between the public and the different parties involved within the institution.  We therefore offer you the opportunity to send us your comments or even make a complaint, by filling in the required form.

Simply follow these 3 steps:

1. Click on Contact us.

2. Choose Complaints or Comments in the dropdown menu to identify the purpose of your request.

3. Complete all the necessary fields, then click on the Submit button.

Complaints Management
The Caisse de dépôt et placement du Québec has designated Ginette Depelteau, Senior Vice-President, Policies and Compliance, to receive and analyze complaints and deal with them accordingly. Here are details on how to contact her :

Ginette Depelteau
Telephone: 514 842-3261
Fax: 514 842-4833
Toll free: 1 866 330-3936
Hearing Impaired: 514 847-2190
E-mail: gestiondesplaintes@lacaisse.com